For where this Hyatt place is located, I’m very surprised at the condition of the property, the poor bedding, the overall condition of the hotel, how unkept the property appeared, and the lack of attention to detail and timeliness by the staff. When we arrived, there was no AC in the lobby. I understand things break, but when it is still not repaired on day 3, it is reflective of the lack of importance of maintaining the rest of the property. Our room’s AC barely worked as well, keeping us roasting hot. The pillows provided were worse than what one would find in a dilapidated, 60 year old, motel 6 in small town nowhere. They were horrible and uncomfortable. The property, overall, was filthy. The room was dirty, the dining area was dirty, and the lobby was dirty. Finally, breakfast was advertised at 6:30 am. By 6;45 the only brought out cereal and a couple of bananas, with no sign of typical Hyatt warm breakfast in site. We had appointments that day and could not wait past 7:00, at which point, still no breakfast. This is reflective of how much the property owner and staff actually care. The bottom line is that they don’t, and the entire property reflects this. Being located where this property is, one would expect a much better experience. Overall, we had a far less then satisfactory experience.

Positive: the staff were all very professional and polite. No complaints at all. Managers: pay your staff more. Negatives: breakfast is below a 2-star standard. Powdered eggs...old meat...questionable everything else. The rooms have zero sound insulation especially to the outdoors. Our room (and, what I gather, the vast majority of rooms) face the main road/highway and you could hear engine noise from cars all night. Terrible. Biggest annoyance was that we stayed 3 nights and were told that the cleaning crew comes through every other day. That's fine....no issue here. However, we didn't get a single cleaning. No fresh towels. Nothing. Not once for the entire 3 night stay. I don't actually blame the staff here...I blame management for clearly cutting corners everywhere they can to save money at the expense of guest satisfaction. I'd stay away from this one unless you absolutely have to stay here.

It's at an amazing location! Right off the highway, yet the traffic noise doesn't come through, with a few minor exceptions it was a fairly quiet stay which made it wonderful for a restful night. The rooms themselves looked great, with a good set up, a nice small fridge (which gets cool, but not cold even at lowest setting). The one area of improvement would be the cleaning service. The shampoo and the bodywash were empty, not close to being empty, but quite empty! Finding that out as you are in the middle of a shower is not the best or ideal moment. Luckily we do have our own small travel toiletries, but this should be a basic and provided amenity. As this was at the end of the day and right before getting some of that much needed rest, this particular aspect soured my perception of this Hyatt. Might give it another attempt, this location has been opened since 2013 so it must be doing well enough to keep up, and perhaps we just had one rare incident.

We stayed here for 5 nights with our two small dogs in one of the bigger rooms. Every aspect of our stay was excellent. The room was very good size and allowed us all a lot of space to move around. The gym is very clean and has a lot of great equipment. The free breakfast and parking is an added bonus. There are several great restaurants very close by. The hotel is also very close to the Big Cottonwood trail which is great for dog walking. My partner snowboards and was able to easily get to Snowbird from the hotel.

We stayed at the Hyatt Place Cottonwood Heights several times and it has always been a great experience. Most recently, we had an emergency that we couldn't rent a car last minute and had to rely on the hotel's shuttle and buses to get around town. The front desk is wonderful and Sylvia is absolutely the best! She treated us like family and with the most kindness and care. We will never forget her kindness. It is these kind people that gives us love for Utah and for this Hyatt. We would love to come back whenever we can to ski Utah!

This is a proper, modern hotel—large building, clean lines, and everything designed to function smoothly. The property is easy to navigate, with a good?sized parking lot, wide automatic sliding doors, and luggage carts that actually work. They sell snacks and drinks in the lobby, but we arrived a bit late and that service had already closed. Breakfast was also closed by the time we came down in the morning. Not a huge deal, but a little frustrating in both cases. Our room was very spacious, modern, and spotless. In addition to the two queen beds, we had a separate sitting area with a couch, which made the room feel more like a small suite. The bathroom had a sleek glass sliding door that added to the contemporary feel. The hotel doesn’t have a ton of personality, but everything is comfortable and well maintained. The location is excellent if you’re skiing at Snowbird or Alta—only about a 20?minute drive to the Snowbird Resort. There are a few restaurants and bars nearby, but the area is quite suburban, and walking to them feels a bit awkward even though they’re not far. Overall, a clean, modern, and very convenient base for a ski trip, especially if you’re heading to the Cottonwood resorts.

Very clean and well-kept, with great staff. Unfortunately the rooms are designed with a sliding barn door style for the bathroom- AND it’s frosted glass. So it offers very little privacy, and if someone gets up in the night to use the restroom, the whole room lights up. Very poor design. The water pressure in the shower is also ridiculously low - we turned it to the most narrow stream and still had a hard time washing off the soap. A shame, because the location and amenities were great.

We booked this trip using Hyatt points, and it turned out to be a very reasonable redemption. We chose this hotel for our ski trip in Salt Lake City, even though there wasn’t much snow. Despite that, we managed to ski every single day. The hotel was incredibly convenient for getting to the ski slopes in the Cottonwoods. The parking lot always had space, and since we had a ski bag, we decided to leave our skis in the car. Breakfast was available from 6 a.m. to 9 a.m., which was perfect for us. We would wake up, have breakfast, go skiing all morning, and then return for lunch somewhere in the valley. Most days, we also ended up going into the hot tub. The rooms were clean, and the staff was very approachable if we needed any extra towels. The hotel was even able to give us a two day refund on our points since we had to leave early due to weather. Overall, the staff were incredibly friendly, and it was a great place to stay for a ski trip. We definitely plan to return.

Our second stay at this Hyatt Place, and we plan to become regulars. David at the front desk is going places, and needs to be promoted - he is professional, welcoming, helpful and diplomatic. I barely write reviews, but he blew us away with his customer service. The hotel is in great shape, the breakfast area is huge and service and food are great, and the location cannot be beat for access to the Cottonwood Canyons for skiing.

So far all my stays here have been amazing. If I had any issues the staff fixed it quickly. The location is beautiful and is very convenient if you are going to ski. Nice restaurants close by as well.